Deans Computer Repairs T&Cs - Terms and Conditions

 

  • If you would like to request to view all of Deans Computer Repairs Terms and Conditions before having any services or products from us please request this and we will provide the information to you.

 

  • We do advise that clients should take photographs of their equipment including serial numbers are taken before the equipment comes into our offices that is provided to Deans Computer Repairs.

 

  • Before we leave your house or premises for any equipment that Deans Computer Repairs or our contractors has worked on that it is your responsibility to check that you are happy with the physical and cosmetic condition of your equipment before we leave your house or premises.

 

  • Please note that when you pay for fast track service, that your equipment goes into the into a queue if there is a queue. We suggest that you ask the technician if there are any jobs already in the fast track queue and you can also ask the technician how many jobs are in the fast track queue if you require. The technician will provide you with the time and date estimation of when the work will start and finish. Please note that the fast track service does not guarantee the exact date and time when the work will start and finish, we can only give estimations with the fast track service. Please note that if you pay for fast track service before or on any Sunday in the 365 days a year then we have to make you aware that the fast track service is not guaranteed that your equipment will be worked on or repair completion on a Sunday.

 

  • The cost for fast track service is - £50

 

  • Please note that the fast track service is a non-refundable even if the service is cancelled at any date or time.

 

  • If our fast track service does not meet your requirements then the fast track technology emergency service may be the better option, which means that we can organise one of our technicians to be dedicated to your job. The technician can be available on Monday to Sunday from 8am to 10pm and if necessary made available before or after our normal hours of between 8am to 10pm.

 

  • Please contact us at your preferred contact method and ask for how much fast track technology emergency service costs if you would like this service.

 

  • The first hour for the fast track technology emergency service is a minimum service cost and then every hour after the first hour is charged.

 

  • Please note that the fast track emergency technology service is non-refundable even if the service is cancelled at any date or time.

 

  • Please note that the costs and conditions are the same for diagnostics if you are using our fast track or fast track technology emergency service.

 

  • When you sign Deans Computer Repairs terms and conditions that you are also agreeing to all the terms and conditions set out on the information on this website.

 

  • Please note we do not charge VAT on any of our services or products.

 

  • Safety notice to parents or guardian. Please note that when Deans Computer Repairs or any of our subcontractors sends items by courier or post to any of its clients that all types of packaging must be kept away from children at all times.

 

  • Due to a large volume of clients cancelling appointments with us, we now have to take a non refundable deposit which will be set at the time of the booking, before any appointment + callout or any labour or products is undertaken by Deans Computer Repairs or any of our sub contractors.

 

  • If the client decides to cancel or does not come to the appointment then there will be a administration fee of £50 for every appointment that is cancelled and if the client does come to the appointment.

 

  • We operate a zero tolerance abuse policy.

 

  • Any kind of abuse given to Deans Computer Repairs company or members of staff including our subcontractors will result in all work being stopped and the relevant authorities will be informed.

 

  • Please note that the terms and conditions on this page are not all of our terms and conditions and the additional terms and conditions can be sent or viewed digitally to you or any one on your behalf.

 

  • If you are unsure about our terms and conditions and would like to know more information or have any questions please contact us.

 

 

 

 

 

 

 

 

 

 

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